Return Policy

At Sankotra, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to understand our procedures:

1. Condition of the Returned Product: We have a strict return policy and will only accept the return of a product if it is in the same condition as when it was delivered to you. This means that the product must be unused, unworn, unwashed, and in its original packaging with all tags intact.

2. Return Shipping Responsibility: If you wish to return a product, you are responsible for arranging and covering the cost of return shipping. Please ensure that the product is securely packaged to prevent any damage during transit.

3. Return Address: Please send the returned product to the following address: Sankotra,  22, JEEVAN VIHAR COLONY RAMPURA ROAD, SANGANER, JAIPUR RAJASTHAN, 302029.

4. Product Inspection: Once we receive the returned product, our team will inspect it to ensure that it meets our return policy criteria. This process may take up to 7 business days.

5. Refund Process: If the returned product meets our return policy criteria, we will initiate the refund process. Please note that refunds will be issued via the online payment method or customer can purchase any other product of the amount left after all the formalities.

6. Refund Timeline: It may take up to 7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

7. Exclusions: Certain products may not be eligible for return due to hygiene reasons or other restrictions. Please contact our customer service team for clarification before making a purchase.

8. Damaged or Defective Products: In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly.

By making a purchase from Sankotra, you agree to abide by our return policy. If you have any questions or concerns regarding returns, please don't hesitate to contact our customer service team for assistance.

Thank you for choosing Sankotra. We appreciate your business and look forward to serving you again in the future.